Return & Exchange Policy
Passport Pizza ensures you will be completely satisfied with your order or we will exchange it with limitations. If you are not satisfied with your order for any reason contact the store you placed the order at, and the manager will make arrangements to exchange the order if possible.
To be eligible for replacement/repair the product being exchanged must be returned to the store of origination. The order must be significantly unconsumed and the issue/request communicated to the store within a reasonable time frame of having received the order (Generally, within 30 Minutes of Receipt Of The Order By The Customer). The decision to issue a replacement or credit of up to 20% of the order value is at the sole discretion of the store management.
Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed via prepayment on the Internet or By Telephone. Advance orders may be cancelled 3 hours before the scheduled delivery time at our discretion. Please call the store to find out if your order is eligible for cancellation.
Gift cards are not returnable/refundable.
Refusal to accept an order, or receive the order after confirmation/payment will not negate the customers obligation to pay for the order. In the event of a delivery, the order will be retained at the store for pickup for up to 1 hour. In the event of a refusal to accept/receive a cash order, A customer's account, phone numbers and addresses will/can be flagged to prohibit future ordering from Passport Pizza.
All Orders Are Non Refundable & Non Returnable Excluding Provisions Outlined Within This Policy.
Addressing customer requests for refunds on orders will be the sole discretion of the Passport Pizza Corporate Customer Care Department. Corrections to an order, Replacement of an order can be obtained where you placed your order. Contact the Corporate Customer Care Department directly to request a full or partial refund (if eligible) at firstname.lastname@example.org
When Contacting the Customer Care Department please provide the phone number you placed the order under, the store location, and order number from the receipt when possible. Please provide as much information as possible indicating the reason for the request. Requests normally receive a reply within 24 hours, Monday-Friday, during office hours (Excluding Holidays & Weekends).
After a request, the information is reviewed and you may be contacted by a customer care team member for more information. If your order is refunded in whole or part, it may take 3-5 business days for this to reflect on your financial institutions records. This is the card issuers process and not within the control of Passport Pizza. Prepaid cards may experience additional delays. Please contact your card issuer for specific timelines.
If you are not completely satisfied with your meal and did not consume a significant portion of it, you should immediately contact the location from which it was purchased to discuss a replacement.
All refund decisions are made at the corporate level and are neither at the discretion nor are they the responsibility of the Passport Pizza Store Location, its Management or Employees.
Passport Pizza maintains physical, electronic and procedural safeguards to help guard personally identifiable information. If transactions are offered on the Web Site or Application, transaction information is transmitted to and from Passport Pizza in encrypted form using industry-standard Secure sockets Layer (SSL) connection to help protect such information from interception. Passport Pizza restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products and services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.
Revised January 11, 2019